Privacy Policy

Effective November 8, 2026 · Last updated November 8, 2026

1. Who we are
2. What this policy covers
3. Information we collect
4. How we use it
5. Your company's production data
6. Service providers we use
7. Cookies
8. How long we keep information
9. How we protect information
10. Where information is stored
11. Your choices and rights
12. Children
13. Changes to this policy
14. Contact us

1. Who we are

AzerView ("AzerView", "we", "us") provides cloud production scheduling software for manufacturers. We're based in the United States. You can reach us about anything in this policy at contact@azerview.com.

2. What this policy covers

This policy covers:

• Our website at azerview.com, including the contact form.
• The AzerView scheduler at scheduler.azerview.com, including the schedule board and Floor View.

If your company has a signed agreement with us that covers data protection, that agreement applies alongside this policy and takes priority where they differ.

3. Information we collect

When you contact us through the website

The contact form asks for your first and last name, company, business email, country and message, and optionally your phone number. We use it only to reply to you. The form sends your message to our email inbox; it isn't saved in a database on our website.

When you use the scheduler

• Account information: your email address, the company account you belong to, and your role (for example editor or viewer). Your password is stored only as a one-way hash, never in readable form.
• Sign-in security information: two-factor authentication settings, the encrypted secret behind your authenticator app, short-lived one-time sign-in codes sent by email, and counts of failed sign-in attempts.
• Your company's production data: see section 5.

Technical information

Like most websites, our servers record technical details of each request, such as IP address, date and time, and the address requested. We use these records to keep the service secure and to fix problems. We don't use them to build profiles of visitors.

4. How we use information

• To reply to enquiries and arrange demonstrations.
• To provide the scheduler: signing you in, showing your company's schedule, and sending sign-in codes.
• To keep our services secure, for example by blocking automated spam on the contact form and limiting repeated sign-in attempts.
• To support customers and fix problems they report.
• To meet legal obligations.

We don't sell personal information. We don't share it for advertising, and we don't use it for purposes unrelated to the ones above.

If you're in the European Economic Area or the United Kingdom, our legal bases are: contract (providing the scheduler your company signed up for), legitimate interests (answering enquiries and keeping our services secure), and legal obligation where it applies.

5. Your company's production data

Customers put production data into AzerView, either directly or by importing it from their own systems. This includes jobs, items, quantities, due dates, machines and routings, shift and crew details, material status and progress records. Some of it may include the names of a customer's staff or of their own customers.

• That data belongs to the customer. We process it on the customer's behalf, only to provide AzerView to them.
• Each customer's data is kept in its own separate database, and no other customer can see it.
• If you're an employee of one of our customers and want to access or change information about you, please contact your employer first; we'll help them respond.

6. Service providers we use

We use a small number of providers to run AzerView. They handle information only to provide their service to us.

We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or merger of our business. In a sale or merger, the buyer would have to honour this policy.

7. Cookies

• Our website (azerview.com) doesn't set any cookies of its own. The Cloudflare check on the contact form runs in a frame provided by Cloudflare under Cloudflare's privacy policy.
• The scheduler (scheduler.azerview.com) uses two cookies that are strictly necessary to sign you in:
  • token keeps you signed in. It lasts up to 2 days.
  • mfa_pending is used during two-factor sign-in. It lasts 5 minutes.
  Both are secured so that page scripts can't read them. We don't use advertising or analytics cookies.

8. How long we keep information

• Contact-form messages: as long as we need them to answer you and keep a record of our conversation. Ask us and we'll delete them.
• Accounts and production data: for as long as your company uses AzerView. When a customer stops using AzerView, we offer them an export of their data and then permanently delete it within 30 days.
• One-time sign-in codes: they expire within minutes.
• Technical logs: only as long as we need them for security and troubleshooting.

Deleted data can remain in our database provider's short-term backups until those backups expire.

9. How we protect information

• All connections use encryption (HTTPS), and data is encrypted at rest by our database provider.
• Every account signs in with two-factor authentication.
• Passwords are stored as one-way hashes, and authenticator secrets are encrypted.
• Each customer's production data is kept in its own separate database.
• Access is role-based: viewers can see the schedule but can't change it.
• Repeated sign-in attempts and contact-form submissions are rate-limited.

No system is perfectly secure, but we take these protections seriously. If we learn of a security incident that affects your information, we'll notify affected customers without undue delay.

10. Where information is stored

Our servers are in the United States, and information is stored and processed there. If you're outside the United States, your information will be transferred there when you use our website or the scheduler. Where the law requires it, we rely on appropriate safeguards for those transfers.

11. Your choices and rights

Depending on where you live, you may have the right to:

• see the personal information we hold about you;
• correct it if it's wrong;
• ask us to delete it;
• receive a copy in a portable format;
• object to or restrict how we use it.

To make a request, email contact@azerview.com. We'll respond within 30 days and won't treat you differently for using these rights. If you're in the EEA or UK, you can also complain to your local data protection authority.

We don't sell or "share" personal information as those terms are defined under California law.

12. Children

AzerView is a business tool and isn't directed at children. We don't knowingly collect information from anyone under 16.

13. Changes to this policy

If we change this policy, we'll post the new version here and update the date at the top. If a change materially affects how we use customer data, we'll tell customers in advance.

14. Contact us

Questions, requests or concerns about privacy: contact@azerview.com.