Terms of Service

Effective November 8, 2026 · Last updated November 8, 2026

1. These terms
2. Accounts and access
3. Acceptable use
4. Your data
5. AzerView is a planning tool
6. Fees
7. Availability and changes
8. Our software and your feedback
9. Confidentiality
10. Suspension and ending
11. Disclaimer
12. Limitation of liability
13. Governing law
14. Changes to these terms
15. Contact us

1. These terms

These Terms of Service ("Terms") are an agreement between AzerView ("AzerView", "we", "us") and you. They apply to our website at azerview.com and to the AzerView scheduler at scheduler.azerview.com (together, the "Service").

If you use the scheduler on behalf of a company, you're accepting these Terms for that company, and "you" means the company. If your company has signed an agreement, order form or quote with us, that document applies too, and it takes priority over these Terms where they differ.

2. Accounts and access

• We create scheduler accounts for each customer's users. Each user has a role, such as editor or viewer.
• Every account signs in with two-factor authentication. Keep your password and your second sign-in factor to yourself, and don't share accounts.
• You're responsible for the people you ask us to give access to, and for what they do in your account. Tell us promptly when someone should lose access, or if you suspect an account has been compromised.

3. Acceptable use

You agree not to:

• try to access another customer's data, or any part of the Service you haven't been given access to;
• probe, scan or test the Service's security without our written permission;
• disrupt or overload the Service, or use automated tools to send it excessive requests;
• copy, resell or reverse-engineer the Service, or use it to build a competing product;
• upload anything unlawful or harmful, such as malware, or data you have no right to use.

If you find a security weakness, please report it to contact@azerview.com.

4. Your data

• You own your data. Everything you or your systems put into AzerView (jobs, items, quantities, due dates, machines, routings, crew and material information) remains yours.
• You give us permission to host, process and display your data only as needed to provide and support the Service for you. We don't sell your data or use it for anyone else.
• You're responsible for having the right to provide the data you put in, including any personal information about your staff or customers.
• When you stop using AzerView, we'll provide an export of your data on request, and permanently delete it within 30 days, as described in our Privacy Policy.

Our Privacy Policy explains how we handle personal information.

5. AzerView is a planning tool

AzerView builds schedules from the information you supply, such as run quantities, rates, crew sizes, routings, downtime and due dates. It treats your estimate and your settings as correct. Suggestions such as the optimizer's running order and changeover estimates are aids to your planning, not guarantees.

You remain responsible for checking schedules before acting on them, and for your production decisions, delivery commitments, staffing and safety. We aren't responsible for results that come from inaccurate or incomplete information supplied to the Service.

6. Fees

Fees, billing periods and any early-customer pricing are set out in your quote or order form. Unless that document says otherwise, fees are payable in advance and don't include taxes. We'll give you at least 30 days' notice before changing what you pay. Any pricing we've agreed to lock in stays locked for the period we agreed.

7. Availability and changes

We work to keep AzerView available and reliable, but unless your agreement with us includes a service level, we don't guarantee the Service will be uninterrupted or error-free. We may need short maintenance windows.

We improve AzerView continually. We may add, change or retire features, but we won't make a change that materially reduces the core scheduling functions you pay for during your current billing period without telling you first.

8. Our software and your feedback

AzerView, including its software, design and branding, belongs to us. These Terms give you the right to use the Service while your account is active. They don't transfer any ownership to you. If you send us ideas or feedback, we may use them to improve AzerView without owing you anything, and without identifying you or your company.

9. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the purposes of this relationship. This doesn't apply to information that is already public, was known before it was shared, or must be disclosed by law.

10. Suspension and ending

• You can stop using AzerView at any time, subject to any minimum term in your order form.
• We may suspend access if needed to protect the Service or other customers, if fees are significantly overdue, or if these Terms are seriously breached. Where we reasonably can, we'll tell you first and give you a chance to fix the problem.
• When an account ends, the data handling in section 4 applies. Sections 4, 5, 8, 9, 11, 12 and 13 continue to apply afterwards.

11. Disclaimer

Except as expressly stated in these Terms or your agreement with us, the Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the fullest extent the law allows:

• neither of us is liable for indirect, incidental, special or consequential losses, including lost profits, lost revenue, lost production or late deliveries;
• each party's total liability arising from the Service is limited to the fees you paid us in the 12 months before the event that caused the claim.

These limits don't apply to your payment obligations, to a breach of the confidentiality section, or to liability that can't be limited by law.

13. Governing law

These Terms are governed by the laws of the United States and of the state in which AzerView has its principal place of business, without regard to conflict-of-law rules. Before going to court, we'll both try in good faith to resolve any dispute by talking it through.

14. Changes to these terms

We may update these Terms. We'll post the new version here with a new date. For changes that materially affect customers, we'll give at least 30 days' notice by email or in the Service before they take effect. Continuing to use the Service after that means you accept the updated Terms.

15. Contact us

Questions about these Terms: contact@azerview.com.